Thank you for shopping with RoyalMisr Perfumers Pvt. Ltd. We are committed to delivering your perfumes safely, securely, and as quickly as possible.

This Shipping Policy explains our shipping procedures, delivery timelines, charges, and related terms for orders placed through our website.

1. Order Processing

1. Orders are generally processed within 1–2 business days after successful payment confirmation.
2. Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.
3. Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available.
4. Please ensure that your shipping address, mobile number, and other delivery details are accurate before placing your order.
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2. Shipping & Delivery Time

We currently deliver orders across India.

Estimated delivery time:

1. Metro Cities: 3–4 business days
2. Other Locations: 5-7 business days
3. Remote Areas: Delivery may take additional time depending on courier service availability.

Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, remote locations, high order volumes, or circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on the order value, delivery location, package weight, and applicable shipping rates.

We may occasionally offer free shipping or promotional shipping discounts. Such offers will be clearly mentioned on our website.

4. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number and/or tracking link.

You can use the tracking information to check the current status of your shipment.

Please allow some time for tracking information to become active after the package has been handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please include:

1. Full name
2. Complete address
3. City and state
4. PIN code
5. Valid mobile number

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the recipient refuses the package, the shipment may be returned to us.

Additional shipping charges may apply if the customer requests the order to be shipped again.

7. Damaged or Leaking Perfume Packages

Perfume bottles are fragile products and are carefully packed before dispatch.

If your package arrives visibly damaged, broken, or leaking:

1. Please take photographs or videos of the package before opening it, if possible.
2. Take clear photographs of the damaged product and packaging.
3. Contact our customer support within 48 hours of delivery.
4. Provide your order number along with the photographs/videos.

After reviewing the claim, we may offer a replacement, refund, or another appropriate resolution in accordance with our Return & Refund Policy.

8. Missing or Incorrect Items

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and photographs of the package and products received so that we can investigate and resolve the issue.

9. International Shipping

International shipping is [available / currently unavailable].

Where international shipping is available, customers may be responsible for customs duties, import taxes, local taxes, or other charges imposed by the destination country.

Such charges are not included in the product price unless specifically stated at checkout.

Customers are responsible for ensuring that perfume shipments are permitted under the laws and regulations of their destination country.

10. Shipping Restrictions

Certain locations may have shipping restrictions due to courier availability, local regulations, or restrictions applicable to fragrance and alcohol-containing products.

If we are unable to deliver an order to a particular location, we will contact the customer and provide an appropriate resolution.

11. Delayed Shipments

While we make every effort to deliver orders within the estimated timeframe, delivery delays may occur due to:

1. Severe weather
2. Natural disasters
3. Public holidays
4. Transportation disruptions
5. Courier service issues
6. Incorrect address information
7. High demand or promotional periods
8. Government restrictions or regulatory requirements
9. Other circumstances beyond our reasonable control

We appreciate your patience in such circumstances.

12. Order Cancellation Before Dispatch

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted if the order has not yet been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible and the request will be handled according to our Return & Refund Policy.

13. Contact Us

For questions regarding shipping or delivery, please contact us:

Royal Misr Perfumes Pvt. Ltd.

Email: [email protected]

Phone/ WhatsApp: +918281146007

Website: www.royalmisrperfumes.in

We are committed to providing a safe and reliable delivery experience for every customer.....!