By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. About Us
Royal Misr Perfumes Pvt. Ltd.
Email: [email protected]
Phone/ WhatsApp: +918281146007
Website: www.royalmisrperfumes.in
In these Terms, “we”, “us”, “our”, and “Company” refer to RoyalMisr Perfumes Pvt. Ltd.
“Customer”, “you”, and “your” refer to any person who visits our website or purchases our products.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Copy, reproduce, distribute, or exploit our website content without permission.
Submit false, misleading, or fraudulent information.
Use our website to harm or infringe upon the rights of others.
We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, fragrance notes, sizes, prices, and other information displayed on our website are accurate.
However:
Product colors and packaging may appear slightly different due to screen settings.
Packaging, labels, or presentation may occasionally change due to manufacturer updates.
Fragrance perception can vary from person to person.
Fragrance longevity and performance may vary depending on skin type, weather, application method, and other factors.
A customer's personal preference or perception of a fragrance does not necessarily indicate that the product is defective.
4. Product Availability
All products are subject to availability.
We reserve the right to:
Limit the quantity of products that can be purchased.
Discontinue products.
Modify product specifications.
Temporarily or permanently remove products from our website.
If an ordered product becomes unavailable after payment, we may offer an alternative product, refund, or other appropriate resolution.
5. Prices
All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices may change at any time without prior notice.
We make reasonable efforts to ensure that prices are accurate. If an obvious pricing error occurs, we reserve the right to cancel the affected order and provide an appropriate refund where applicable.
Applicable taxes, shipping charges, or other fees will be displayed at checkout where applicable.
6. Orders
When you place an order, you are making an offer to purchase the selected products.
An order is subject to acceptance and availability.
We reserve the right to refuse or cancel an order in circumstances including:
Product unavailability
Pricing or listing errors
Incorrect customer information
Suspected fraudulent transactions
Shipping restrictions
Duplicate or unusually large orders
Other circumstances that may reasonably require cancellation
If a prepaid order is cancelled by us, the applicable refund will be processed according to our Cancellation & Refund Policy.
7. Payment
We may accept payment methods made available on our website, including online payment methods and/or Cash on Delivery, where available.
Payments may be processed by third-party payment gateways.
You agree to provide accurate and valid payment information and authorize the applicable payment provider to process the transaction.
We are not responsible for delays caused by banks, payment gateways, card issuers, or other third-party payment providers.
8. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timeframes stated on our website.
Delivery times are estimates and are not guaranteed.
Delays may occur due to weather, public holidays, courier issues, incorrect addresses, remote locations, regulatory restrictions, or circumstances beyond our reasonable control.
For complete information, please refer to our Shipping Policy.
9. Cancellation, Returns and Refunds
Order cancellation, return, replacement, and refund requests are governed by our Cancellation & Refund Policy.
Perfume products that have been opened or used may generally not be eligible for return due to hygiene and product-integrity considerations, except where required by applicable law or where the product is defective, damaged, leaking, or incorrectly supplied.
10. Damaged or Incorrect Products
If you receive a damaged, broken, leaking, defective, or incorrect product, please contact us within the period specified in our Cancellation & Refund Policy.
We may request photographs, videos, packaging information, and other details to verify the issue.
Following verification, we may provide a replacement, refund, or another appropriate resolution.
11. Intellectual Property
All content appearing on our website, including but not limited to:
Brand names
Logos
Product names
Photographs
Product images
Graphics
Text
Designs
Videos
Website layout
Original marketing materials
is owned by or licensed to RoyalMisr Perfumes Pvt. Ltd., unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.
12. User Reviews and Content
If you submit a review, photograph, comment, testimonial, or other content to us, you agree that:
The content is truthful and does not knowingly violate any law.
You have the right to submit the content.
The content does not infringe another person's intellectual property or privacy rights.
The content does not contain offensive, unlawful, misleading, or harmful material.
Where legally permitted, you grant us a non-exclusive right to use, display, reproduce, and publish submitted content for business, marketing, and promotional purposes.
We reserve the right to remove content that violates these Terms or that we reasonably consider inappropriate.
13. Promotions and Discounts
Promotional offers, discount codes, gift offers, and other campaigns may be subject to additional terms.
Unless otherwise stated:
Offers cannot be exchanged for cash.
Promotional codes cannot be combined.
Offers may be limited to specific products or customers.
We may modify or discontinue promotions at any time.
Any specific terms displayed with a promotion will take precedence over these general terms for that promotion.
14. Third-Party Services and Links
Our website may use third-party services such as payment gateways, courier companies, analytics services, advertising platforms, or social media services.
We may also provide links to third-party websites.
We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
15. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
16. Disclaimer
To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.
We do not guarantee that:
The website will always be available or uninterrupted.
The website will be completely free from errors.
All information will always be current or error-free.
The website will be free from viruses or other harmful components.
Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.
17. Limitation of Liability
To the maximum extent permitted by applicable law, RoyalMisr Perfumes Pvt. Ltd. shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.
Nothing in these Terms is intended to exclude liability that cannot be excluded under applicable law.
18. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold harmless RoyalMisr Perfumes Pvt. Ltd., its employees, representatives, and service providers from claims, losses, liabilities, or expenses arising from:
Your misuse of the website.
Your violation of these Terms.
Your violation of applicable laws.
Your infringement of third-party rights.
Information or content submitted by you that violates these Terms.
19. Force Majeure
We shall not be responsible for delays or failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, internet or technology failures, epidemics, or other unforeseen events.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the Company's registered office, subject to applicable law.
21. Changes to These Terms
We may update these Terms from time to time.
Any changes will be posted on this page with an updated effective date. Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
22. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Royal Misr Perfumes Pvt. Ltd.
Email: [email protected]
Phone/ WhatsApp: +918281146007
Website: www.royalmisrperfumes.in